B.Z. CAN HELP
The Case: Andy White (53), with his wife Marie village had already
booked several trips with Neckermann. "There was never a reason to
complain".
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The problem: This time it was different. "The 'Great Tanzania Safari'
corresponded frequently not in the catalog information," says our
reader. For example, there should be a day game drive through the
Serengeti. "In fact, we spent the entire day in the car. Instead of a
lunch at a lodge, we got a lunchbox in the blazing sun in the middle
of the desert," said Andy White. Margins are the same on the trip,
which was promising and expensive. "The disappointment was great when
flights are delayed and we are thus an all-inclusive days have been
lost in Zanzibar." Andy White and his wife complain when local guides,
who takes on not the cause. With one phone call to Neckermann Travel
to Mombasa, the couple has more luck. "A kind lady promised to pass on
the complaints." When they are back in Berlin, they contact the
company Neckermann and get lost on his for a travel voucher worth €
200. "We are not appropriate," said Andy White to BZ. "Maybe you
achieve something." The solution: We talk to the press office of
Neckermann Travel in Oberursel and ask to reconsider the amount of
compensation again. The result: Now you donated a check of goodwill
over 460 €. Andy Weiss: "Class, B.Z.!"
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